IT Enabled Services are the services which require the aid of IT. It includes soft skills like communication wherein computers are used to feed in the responses. These services are mainly used in BPOs and KPOs wherein the information of the customers is fed to the database on computer. It is a good option for plus two or fresh college graduates as well as even housewives and retired people.
The salaries of BPO employees start from Rs 7,000 and Rs 20,000. The salary depends entirely on the complexity and shift requirements of the job offered. Nonetheless, the career growth is quite fast in this industry and within a few years’ time, it is possible to become a team lead or a group lead. All that counts is good performance. However, if you are looking at a job option that allows you to travel abroad frequently, you should try for a job with a KPO after qualifying for it. Demand and Supply: There is always healthy requirement of BPO employees. For instance, companies that hire data entry operators, shipment executives, web designers and graphic designers for US and UK publications would always require diploma or certificate holders in multimedia courses. Even if one does not hold a proper engineering degree in computer science, it is possible to get a job. Thus, the supply is usually at par with the demand.
Basic criteria are 10+2 and age minimum 16 years. There are no specific educational qualifications required to become a CSO (Customer Service Officer/Operator or call centre adviser/ representative, customer service representative) in a call center.
The job prospects in a BPO/KPO are quite high as several countries such as the US and the UK prefer to outsource their jobs to countries such as India, Bangladesh, Pakistan and other Asian countries. You may check jobsites over the internet and find jobs for process executives if you are a fresher. If you are an experienced professional from IT or another sector wanting to join the BPO/KPO industry, you may check out positions in the following divisions: Operations Management, Content Management, Research and Analytics, Legal Services, Training and Consultancy and Data Analytics